Privacy Policy – h789 Data Protection & Pakistani User Rights

Privacy Principles We Build h789 Around

Six commitments that define how h789 handles the personal data of Pakistani players on our platform

We Only Collect What We Actually Need

h789 collects personal data on a strict minimum-necessary basis. We do not accumulate data speculatively or harvest information that has no direct relevance to operating your account, processing your payments, or providing customer support. Every data field we ask for at registration exists for a specific, documented operational purpose. Nothing more.

Your Data Is Never Sold

This is a firm commitment, not a qualified promise. h789 does not sell, rent, or commercially transfer your personal data to any third party under any circumstances. We share data only where legally required or where necessary to operate specific platform services — payment processing, identity verification, and fraud prevention — and only with partners who are contractually bound to our data protection standards.

Bank-Grade Encryption Throughout

All data transmitted between your device and h789.wine is encrypted using TLS 1.3, the same standard used by Pakistani banks for online transactions. Data stored in our systems is encrypted at rest. Our security infrastructure is reviewed and updated on a regular schedule. No data at h789 sits in an unprotected state at any point in its lifecycle.

You Are In Control of Your Data

h789 provides every registered player with clear, exercisable rights over their personal data: the right to see what we hold, the right to correct inaccuracies, the right to request deletion, and the right to withdraw consent for non-essential processing. These rights are exercisable by contacting our support team and are resolved within 48 hours of a verified request.

Marketing Is Always Opt-In

h789 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them. You can opt out at any time through your account settings or by clicking the unsubscribe link in any marketing message. Opting out of marketing does not affect the delivery of transactional messages such as deposit confirmations and withdrawal notifications.

Clear Language, Not Legal Jargon

We have written this Privacy Policy so that any Pakistani user can read and understand it without a legal background. Every section is written in plain English. If any part of this policy is unclear to you, contact our 24/7 support team in Urdu or English and we will explain it in as much detail as you need. Privacy policies exist to inform you — not to obscure things from you.

Contents

1 Who We Are
2 Data We Collect
3 Why We Collect It
4 Who We Share With
5 Cookies & Tracking
6 Data Retention
7 Security Measures
8 Your Rights
9 Children's Privacy
10 Marketing
11 Policy Changes
12 Contact Us

1 Who We Are and Who This Policy Applies To

This Privacy Policy applies to h789.wine, operated by h789. h789 is an online casino and sports betting platform built specifically for Pakistani users. Our registered contact address for data-related queries is support@h789.wine. When this policy refers to "h789", "we", "us", or "our", it refers to the operator of the h789.wine platform.

This policy applies to all individuals who interact with h789.wine — registered account holders, visitors who browse without registering, and anyone who contacts our support team. It covers personal data collected through the website, through mobile access, through our payment integrations, and through our customer support channels.

If you are under 18 years of age, you are not permitted to register at h789 and should not submit any personal data through this platform. See Section 9 for our children's privacy policy.

2 What Personal Data We Collect

h789 collects personal data in several ways: directly from you when you register and use the platform, automatically through technical systems as you use the website, and from third-party verification partners as part of identity and payment verification. Here is a clear breakdown of what we collect and when.

Data Category	Specific Data Points	When Collected
Identity Data	Full name, date of birth, CNIC number, nationality	Registration and verification
Contact Data	Mobile number, email address	Registration
Financial Data	Payment method details (Easypaisa/JazzCash account, bank account for IBFT, masked card numbers), transaction history	Deposit and withdrawal
Usage Data	Games played, bets placed, session duration, login timestamps, device type	Platform use
Technical Data	IP address, browser type, operating system, device identifier	Automatic — site visit
Verification Data	CNIC scan or photograph, selfie for liveness check (where required)	Identity verification process
Support Data	Chat transcripts, email correspondence, call logs	Customer support interactions
Marketing Preferences	Opt-in/opt-out choices for email, SMS, and push notifications	Registration and account settings

h789 does not collect sensitive personal data such as health information, biometric data (beyond standard identity verification photographs where required), political opinions, religious beliefs, or ethnic origin.

3 Why We Collect Your Data — Legal Basis and Purpose

h789 collects and processes your personal data only where we have a valid legal basis to do so. We process data under four legal bases: contractual necessity (to deliver the service you signed up for), legal obligation (to comply with identity verification, anti-money-laundering, and responsible gaming laws), legitimate interest (to prevent fraud and protect the platform), and consent (for optional marketing communications).

To operate your account: Your name, contact details, and payment information are required to create and maintain your h789 account, process deposits and withdrawals, and verify your identity.
To comply with legal obligations: Identity and age verification is legally required for online gambling platforms. h789 is obligated to conduct Know Your Customer (KYC) checks and maintain records in compliance with applicable anti-money-laundering regulations.
To provide customer support: Support interactions are recorded to resolve your queries accurately, to train our support team, and to maintain a record of the assistance provided to you.
To prevent fraud and protect platform integrity: Usage data, device data, and IP addresses are monitored to identify suspicious activity, detect multi-accounting, and protect the platform from abuse.
To personalise your experience: With your consent, h789 uses your gameplay and preference data to tailor promotions and game recommendations to your interests.
To send marketing communications: Only with your explicit opt-in consent and only until you withdraw that consent.

h789 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without a human review process being available to you.

4 Who We Share Your Data With

h789 does not sell your personal data. We share data only with carefully selected third-party partners where it is necessary to deliver our service to you, and only under strict contractual data protection terms. Below is a transparent account of who may receive your data and why.

Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and our bank and card processing partners receive transaction data necessary to process your deposits and withdrawals. They are subject to their own data protection obligations.
Identity verification providers: When you complete the KYC process, your identity documents are processed by our third-party verification provider. They are contractually prohibited from using this data for any purpose other than verification on behalf of h789.
Fraud prevention services: Technical data including IP addresses, device identifiers, and behavioural data may be shared with fraud detection services to protect the platform and its users from fraudulent activity.
Cloud infrastructure providers: h789 uses cloud hosting infrastructure. Our hosting providers store platform data on encrypted servers and operate under strict data processing agreements.
Regulatory and legal authorities: h789 will disclose personal data to law enforcement or regulatory bodies when legally required to do so. We will only disclose the minimum data required to comply with a valid legal request.

h789 will never share your personal data with advertisers, data brokers, or any organisation seeking to use your information for commercial purposes unrelated to your use of h789.wine.

5 Cookies and Tracking Technologies

h789 uses cookies and similar tracking technologies to make the platform function correctly, to remember your preferences, and — with your consent — to analyse how the platform is used so we can improve it. A cookie is a small file stored in your browser that helps the website recognise your device on return visits.

We categorise our cookies into three types, with different consent requirements applying to each:

Cookie Type	Purpose	Consent Required
Essential	Login sessions, security tokens, payment flow integrity, responsible gaming tools	No — required for platform function
Functional	Language preferences, game settings, display preferences	Yes — opt-in
Analytics	Page performance, feature usage patterns, error tracking	Yes — opt-in

You can manage your cookie preferences at any time through the Cookie Settings panel accessible from the footer of h789.wine. Withdrawing consent for functional or analytics cookies will not affect your ability to use the core features of the platform. Note that disabling essential cookies will prevent the platform from functioning correctly and you will not be able to log in or place bets.

h789 does not use advertising cookies or third-party tracking pixels that report your activity to advertising networks. Our analytics tools are operated internally and their data is not shared with ad platforms.

6 How Long We Keep Your Data

h789 retains personal data only for as long as it is necessary for the purpose it was collected. Once data is no longer required, it is securely deleted or anonymised. The specific retention periods we apply are:

Account data: Retained for the duration of your account and for five years after account closure, as required by anti-money-laundering regulations.
Transaction data: Retained for seven years following each transaction to meet financial record-keeping obligations.
Identity verification documents: Retained for five years after account closure or, if shorter, for the period required by applicable law.
Support communications: Retained for three years from the date of the last interaction to support dispute resolution.
Technical and usage data: Retained for 13 months from collection for platform improvement and fraud analysis purposes.
Marketing preferences: Retained until you opt out or close your account, at which point marketing communications cease immediately.

When retention periods expire, data is permanently deleted from active systems. Backup systems are purged on a rolling basis and delete expired data within 90 days of expiry.

7 How We Protect Your Data

h789 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

Encryption in transit: All communications between your device and h789.wine are encrypted using TLS 1.3, the current industry standard for secure web communications.
Encryption at rest: Personal data stored on h789 servers is encrypted at rest using AES-256 encryption.
Access controls: Access to personal data within h789's systems is restricted on a strict need-to-know basis. Team members can only access data relevant to their specific role.
Security monitoring: h789 operates continuous monitoring of its systems to detect and respond to suspicious activity, attempted intrusions, and anomalous data access patterns.
Regular security reviews: Our security infrastructure is reviewed and tested on a regular basis by our internal security team.
Staff training: All h789 team members who handle personal data receive data protection training as part of their onboarding and on an annual basis thereafter.

In the unlikely event of a data breach that affects your personal data, h789 will notify you by email within 72 hours of becoming aware of the breach, providing a clear description of what happened, what data was affected, and what steps we are taking to address it.

8 Your Data Rights

As an h789 player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team at support@h789.wine. We will respond to all data rights requests within 48 hours of receiving a verified request.

Your Privacy Rights at h789

Every Pakistani player on h789 has the following rights over their personal data — all exercisable by contacting our support team

Right of Access

You can request a complete copy of all personal data h789 holds about you. We will provide this in a clear, readable format within 48 hours of your verified request.

Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. We will verify and update your data promptly.

Right to Erasure

You can request deletion of your personal data where there is no legal obligation requiring us to retain it. Requests are processed within 72 hours, subject to legal retention requirements.

Right to Restrict Processing

You can request that we pause non-essential processing of your data while a data concern is being investigated, without requesting full deletion.

Right to Portability

You can request your personal data in a portable, machine-readable format (JSON or CSV) so that you can transfer it to another service if you choose to do so.

Right to Withdraw Consent

For any processing based on consent — particularly marketing communications — you can withdraw that consent at any time. Withdrawal takes effect immediately and does not affect processing that occurred before withdrawal.

9 Children's Privacy

h789 is strictly an adult platform. Registration is prohibited for any individual under the age of 18. h789 does not knowingly collect personal data from children. If we become aware that a user under 18 has registered an account, we will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment source.

If you are a parent or guardian and believe your child has registered at h789 without your knowledge, please contact our support team immediately at support@h789.wine. We will investigate and resolve the matter within 24 hours.

10 Marketing Communications

h789 will only send you promotional and marketing communications — including bonus offers, game recommendations, PSL betting promotions, and seasonal campaigns — if you have explicitly opted in to receive them during registration or through your account settings. We use three channels for marketing communications: email, SMS, and app push notifications. Your consent for each channel is recorded and managed independently, so you can opt out of SMS while remaining opted in to email, for example.

Every marketing message sent by h789 contains a clear unsubscribe link or opt-out instruction. You can also manage all marketing preferences at any time through the Notifications section of your h789 account settings. Opting out takes effect within 24 hours. Transactional messages — deposit confirmations, withdrawal notifications, security alerts — are not marketing communications and cannot be opted out of as they are essential to account security and operation.

h789 does not share your contact details with external marketing organisations. All promotional communications you receive from h789 are sent directly by our own platform — you will never receive marketing from a third party as a result of being an h789 player.

11 Changes to This Privacy Policy

h789 may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. Material changes — those that affect how your data is collected, used, or shared in ways that could affect your rights — will be communicated to you by email and by in-platform notification at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page is changed every time this policy is revised. We recommend checking that date on each visit. The most current version of this policy is always available at h789.wine/privacy-policy. Your continued use of h789 after any revised policy takes effect constitutes your acceptance of the updated policy.

12 How to Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how h789 is handling your personal data, please contact us using the following details. All privacy-related queries receive a dedicated response within 48 hours from a team member who specialises in data protection matters.

📬 Privacy Contact Details

Email (all data rights requests)

support@h789.wine

Live chat (24/7 — Urdu and English)

Available via h789.wine support widget

Response time

All privacy queries answered within 48 hours

When contacting us about a data rights request, please include your full name, the email address registered to your h789 account, and a clear description of your request. We may need to verify your identity before processing sensitive data requests.

h789 Privacy Policy — How We Protect Your Data as a Pakistani Player